READ
Latest Policy
Privacy Policy
Your Information. Your Rights. Our Responsibilities.
This notice describes how your medical information may be used and disclosed, and how you can get access to it. Please read it carefully.
Effective date: June 07, 2026
Applies to: Neonova Care, LLC and Med Plus +, INC
Joint notice. Neonova Care, LLC ("Neonova," "we," "us") operates the online platform through which you request and manage PrEP (pre‑exposure prophylaxis) care. Med Plus +, INC ("the Clinic") is the licensed medical practice whose clinicians review your intake information, prescribe, and direct your treatment. Neonova and the Clinic participate together in an Organized Health Care Arrangement (OHCA) for your PrEP care, and this notice applies to both organizations and to any health information shared between them for your treatment, payment, and care operations.
You only need to sign one authorization and receive one notice — this one — to cover care you receive through both Neonova's platform and the Clinic.
Your Rights:
You have the right to:
Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communication
Ask us to limit the information we share
Get a list of those with whom we've shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated
Your Choices
You have some choices in how we use and share your information, including whether we:
Tell family, friends, or a partner about your PrEP care or status
Include you in marketing about our services
Sell your information (we don't do this — see below)
Contact you for fundraising (we don't solicit donations, so this does not apply to Neonova or the Clinic)
Our Uses and Disclosures
We may use and share your information as we:
Treat you — including coordinating between Neonova's intake platform and the Clinic's prescribing clinicians
Run our organization
Bill for your services, including your insurance, patient assistance program, or copay support
Help with public health and safety reporting
Do research
Comply with the law
Respond to lawsuits and legal actions
Your Rights, In Detail
Get an electronic or paper copy of your medical record
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you, including intake forms, lab results, and prescription history. You can also request this directly through your Neonova account portal. We will provide a copy or summary, usually within 30 days of your request. We may charge a reasonable, cost‑based fee.
Ask us to correct your medical record
You can ask us to correct health information you believe is incorrect or incomplete. We may say no, but we'll tell you why in writing within 60 days.
Request confidential communications
You can ask us to contact you in a specific way — for example, a personal email, a specific phone number, or discreet packaging for any mailed items. We will say yes to all reasonable requests. This is especially relevant for PrEP care, and you can set your communication preferences directly in your Neonova account.
Ask us to limit what we use or share
You can ask us not to use or share certain health information — including your PrEP status — for treatment, payment, or operations. We aren't required to agree, and may say no if it could affect your care, but we will honor reasonable requests where possible. If we agree, we may still share this information if you need emergency treatment.
If you pay out of pocket in full for a service, you can ask us not to share that information with your health insurer for payment or operations purposes. We will say yes unless a law requires us to share it.
Get a list of those with whom we've shared your information
You can ask for an accounting of the disclosures we've made of your health information going back up to six years, excluding disclosures for treatment, payment, and operations, and certain other exceptions. We'll provide one accounting per year for free, and may charge a reasonable fee for additional requests within 12 months.
Get a copy of this notice
You can ask for a paper copy of this notice at any time, even if you agreed to receive it electronically.
Choose someone to act for you
If someone has your medical power of attorney or is your legal guardian, they can exercise your rights and make choices about your health information on your behalf. We will verify this authority before taking any action.
File a complaint
If you believe your privacy rights have been violated, you can file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services Office for Civil Rights by mail (200 Independence Avenue, S.W., Washington, D.C. 20201), by phone (1‑877‑696‑6775), or online at hhs.gov/hipaa/filing-a-complaint. We will not retaliate against you for filing a complaint.
Your Choices, In Detail
For certain information, you can tell us your preference directly. If you have a clear preference, contact us and we will follow your instructions for:
Sharing information with family, a partner, close friends, or others involved in your care or payment for care
Sharing information in a disaster relief situation
If you're unable to tell us your preference — for example, if you're unconscious — we may share your information if we believe it's in your best interest, or to lessen a serious and imminent threat to health or safety.
In these cases, we will never share your information without your written permission:
Marketing purposes
Sale of your information
Sharing psychotherapy notes, if applicable
How We Typically Use or Share Your Information
Treat you
We use your health information and share it between Neonova's intake team and the Clinic's clinicians to manage your PrEP care.
Example: You complete an intake questionnaire on Neonova's platform, and a Clinic clinician reviews it to determine your prescription and follow‑up testing schedule.
Run our organization
We use and share your health information to run our practice, improve your care, and contact you when necessary — for example, appointment reminders, refill notifications, or lab result follow‑up.
Bill for your services
We use and share your health information to bill and get payment from health plans, patient assistance programs, or copay foundations.
Example: We share information about you with your insurance plan, or with a copay assistance foundation, so they will cover the cost of your PrEP medication or visit.
How Else We Can Use or Share Your Information
We're allowed or required to share your information in other, more limited situations — usually in ways that serve the public good:
Public health and safety
Preventing disease, including HIV and STI transmission
Helping with product or medication recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone's health or safety
Research
We can use or share your information for health research, subject to applicable legal protections.
Legal compliance
We will share information about you if state or federal law requires it, including with HHS to verify our compliance with federal privacy law, or in response to a court order, subpoena, or lawsuit.
Other government and legal requests
Workers' compensation claims
Law enforcement purposes, when legally required
Health oversight agencies for authorized activities
Special government functions such as military or national security, where applicable
Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information.
We will notify you promptly if a breach occurs that may have compromised your information.
We must follow the practices described in this notice and provide you with a copy.
We will not use or share your information beyond what's described here without your written permission — and you can withdraw that permission at any time by notifying us in writing.
For more information, see hhs.gov/ocr/privacy/hipaa.
Changes to This Notice
We can change the terms of this notice, and any changes will apply to all information we already have about you as well as information we receive in the future. The current notice will always be available on our website and in your Neonova account, and a copy will be provided upon request.
Access to Your Records Online
You can access your intake forms, prescription status, lab results, and messages with your care team at any time through your secure Neonova account portal at [insert portal URL].